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Ferris State University - Hospitality Management - Event Management
ADA ACCOMMODATIONS AND DEAF CUSTOMER SERVICE IN THE HOSPITALITY INDUSTRY
A project by Abigail Anderson
This extremely detailed and in depth project analyzes the challenges and difficulties that deaf guests experience in our industry and provides a simplified explanation of the pertaining ADA laws and how hospitality industries can use appropriate tools, training, and customer service to improve inclusivity throughout the industry.
ADA Accommodations and Deaf Customer Service: About
TOP 10 ASL PHRASES FOR HOSPITALITY INDUSTRY
A video created by Abigail Anderson to demonstrate and teach ten of the most common phrases used by the deaf community when interacting in the hospitality industry.
ADA Accommodations and Deaf Customer Service: Welcome
ADA Accommodations and Deaf Customer Service: List
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